Below you'll find answers to the questions we get asked the most. If you can't find the answer you're looking for drop us line using our Contact form.
We deliver to all UK addresses including the Scotish Highlands and Islands, Northern Ireland, Isle of Man, and Isles of Scilly.Return to Top
We deliver to the following postcodes for FREE with no minimum order requirements. Same day delivery is available for all orders placed before 2pm.
|Local delivery||FREE||SE5, SE15, SE19, SE21, SE22, SE24, SE27, SW2, SW4, SW8, SW9, SW11, SW12, SW16, SW17, SW18, SW19|
|Standard||FREE||Free Standard delivery for all orders of £100 or more.|
|£3.99||If you place an order by 11am Monday to Thursday it will be delivered the next day. Orders placed between 11am on Thursday and 11am on Friday will be delivered on the following Monday. Orders placed after 11am on Friday and before 11am on Monday will be delivered on the following Tuesday.|
|Next day by 12:00||£10.99||Orders placed as above will be delivered the next day before 12 noon.|
|Saturday||£10.99||Orders must be placed by 11am on Friday to be delivered on the Saturday of the same week otherwise we will assume delivery is for the following Saturday.|
|Standard||£7.99||All orders will be dispatched on the working day following that on which the order is placed.|
|Standard||£11.99||All orders will be dispatched on the working day following that on which the order is placed.|
For more information take a look at our Delivery and Returns policy.Return to Top
We can ship your order to multiple addresses in the UK. Our normal delivery charges will apply to each address in your shipment. If the cost of goods shipped to a mainland UK address is £100 or more standard shipping to that address will be free.
You will need to create an account on our website to ship to multiple addresses.
If you need help with multiple address shipping please get in touch using our Contact form.Return to Top
If delivery is attempted and you are out our courier will leave a card that outlines your redelivery options.
Once your parcel has been dispatched you will receive the following notifications from our courier via text message or email:
You are able to reschedule your delivery when the driver is en route. You may change the delivery day or request that your parcel is delivered to a safe place, neighbour, or DHL ServicePoint.
We cannot accept any liability for loss or damage if you choose to have your parcel left in a safe place or with a neighbour.Return to Top
You can track your parcel by using the shipping number and tracking link we send you once your order has been dispatched. Alternatively, you can contact us using our Contact form for an update.Return to Top
We know how frustrating it is when items arrive damaged so we want to make this as easy as possible for you.
If items are damaged please Contact Us as soon as possible including a photo of the damaged items.
Once you've contacted us we can arrange for replacement bottles to be sent at no additional cost or we can refund you for the damaged items. The choice is yours.Return to Top
If you change your mind and no longer want your items please let us know within 14 calendar days of receiving your order notification. You may Contact us via any method.
We will arrange for items to be collected. We will charge you the direct cost for collection.
Refunds will be processed once we've received the goods and checked their condition.
For full details of our refund policy please see our Terms of Sale.Return to Top
Refunds will be processed once we've taken receipt of the goods, checked their condition, and added them back into the inventory. This usually takes no more than two days.
We will let you know as soon as a refund has been processed. Depending on your debit/credit card it can take between 2 and 10 days for the refunded money to hit your account.Return to Top
It's not possible to place backorders online. However, if something you want is out of stock we can place a manual backorder for you. Simply contact us using our Contact for with details of the item you would like and we'll arrange it for you.Return to Top
All of our contact details can be found on our Contact Details page.Return to Top
If you need help choosing a wine, want to know what wine would pair with your dinner party menu, or you're just after a little guidance please get in touch using our Contact form where we will be happy to help.Return to Top