Wines by Lento: Lento Italian Wine
free shipping on orders over £50

Delivery and Returns Guide

 

We deliver to all UK addresses.

For orders of £100 or more Standard delivery is FREE to all mainland UK addresses.

The following delivery options are available*:

 

FREE Local Delivery

We deliver to the following postcodes for FREE with no minimum order requirements. Same day delivery is available for all orders placed before 2pm.

Service Price Qualifying Postcodes
Local delivery FREE SE5, SE15, SE19, SE21, SE22, SE24, SE27, SW2, SW4, SW8, SW9, SW11, SW12, SW16, SW17, SW18, SW19
 

UK Mainland Addresses

Service Price Information
Standard FREE Free Standard delivery for all orders of £100 or more.
£3.99 If you place an order by 11am Monday to Thursday it will be delivered the next day. Orders placed between 11am on Thursday and 11am on Friday will be delivered on the following Monday. Orders placed after 11am on Friday and before 11am on Monday will be delivered on the following Tuesday.
Next day by 12:00 £10.99 Orders placed as above will be delivered the next day before 12 noon.
Saturday £10.99 Orders must be placed by 11am on Friday to be delivered on the Saturday of the same week otherwise we will assume delivery is for the following Saturday.
 

Scottish Highlands and Northern Ireland

Service Price Information
Standard £7.99 All orders will be dispatched on the working day following that on which the order is placed.
 

Scottish Islands, Isle of Man, Isle of Wight, and the Isles of Scilly

Service Price Information
Standard £11.99 All orders will be dispatched on the working day following that on which the order is placed.
 

Delivery to Multiple Addresses

We can ship your order to multiple addresses in the UK. The delivery charges above will apply to each address in your shipment. If the cost of goods shipped to a mainland UK address is £100 or more standard shipping to that address will be free.

You will need to create an account on our website to ship to multiple addresses.

If you need help with multiple address shipping please contact us using any of the contact details in our Contact form.

 

Timed Delivery

Whilst we are unable to offer a timed delivery we are able to dispatch parcels so that they arrive as close as possible to a particular day. If you would like your parcel to arrive on a particular day please contact us using our Contact form immediately after placing your order.

 

Tracking Your Order

You can track your parcel by using the shipping number and tracking link we send you once your order has been dispatched. Alternatively, you can contact us using any of the contact details in our Contact form.

If delivery is attempted and you are out our courier will leave a card that outlines your redelivery options.

Once your parcel has been dispatched you will receive the following notifications from our courier via text message or email:

  • Pre-delivery notification:
    Notification confirming the delivery date and shipment number before the delivery is made.
  • One hour delivery window:
    Once the delivery vehicle has been loaded a notification with a one hour estimated ETA will be sent.

You are able to reschedule your delivery when the driver is en route. You may change the delivery day or request that your parcel is delivered to a safe place, neighbour, or DHL ServicePoint.

 

Returns Policy

If the goods in your parcel arrive damaged or were not what you ordered please contact us using our Contact form as soon as reasonably possible. In the case of damaged goods please include a photo when you get in touch with us.

Where necessary, we will arrange for a refund, including delivery costs, or a replacement to be sent out. If goods need to be returned to us we will arrange for collection at our expense.

For further details of our returns policy and your rights as an EU consumer please refer to our Terms of Sale.

 

*Orders are delivered by a third party courier and we cannot guarantee delivery times.